1. Information We Collect
We may collect information that you voluntarily provide, including:

● Full name
● Email address
● Mobile or telephone number
● Pickup and delivery addresses
● Service location information
● Items to be hauled or transported
● Photos or documents you choose to submit
● Payment-related information (processed through our payment providers; we
do not store full payment card information)
● Any additional information you provide through our contact forms, phone calls, text messages, emails, or other communications

We may also automatically collect certain technical information when you visit our ebsite, including:

● IP address
● Browser type
● Device information
● Operating system
● Pages visited
● Date and time of your visit
● Referring website
● Website usage data collected through cookies and similar technologies

We do not intentionally collect sensitive personal information unless you voluntarily rovide it and it is necessary to fulfill your service request.

2. How We Use Your Information
We use your information to:

● Respond to inquiries and quote requests
● Schedule and provide hauling and logistics services
● Communicate about appointments and service updates
● Send estimates, invoices, and receipts
● Respond to customer service requests
● Improve our website and customer experience
● Prevent fraud and unauthorized activity
● Comply with applicable laws and legal obligations
● Maintain our business records
● Send SMS or email communications related to your requested services when you have provided your contact information

3. SMS Communications
If you provide your mobile phone number and consent to receive text messages, wemay send SMS messages related to:

● Appointment confirmations
● Scheduling updates
● Driver arrival notifications
● Service reminders
● Customer support communications
● Quote follow-ups
● Service-related notifications
● Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out of future text messages. Reply HELP for assistance.

We do not sell or share mobile numbers, SMS consent, or message data with third  parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (such as mobile carriers, messaging  platforms, and SMS service providers) as necessary to operate and deliver our SMS communications.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. Opting out of promotional or informational text messages may affect our ability to communicate important updates regarding your scheduled services.

4. Third-Party Services
We use trusted third-party service providers to help operate our business and website. These providers may include services for:

● Online forms (including Jotform)
● Website hosting
● Payment processing
● Email communications
● SMS messaging
● Analytics
● Customer relationship management (CRM)
● Cloud storage

Information submitted through Jotform or other third-party providers may be processed according to their respective privacy policies. We encourage you to review the privacy policies of these providers before submitting personal information.

5. Information Sharing
We value your privacy and do not sell your personal information. We may disclose personal information only when necessary:

● To service providers who assist in operating our business
● To process requested services
● To comply with legal obligations, court orders, or lawful government requests
● To investigate fraud or protect our legal rights
● In connection with a business transaction such as a merger, acquisition, or sale of assets, where permitted by law
● We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes.

6. Cookies and Website Analytics
Our website may use cookies, pixels, and similar technologies to:

● Improve website functionality
● Remember user preferences
● Analyze website traffic
● Improve website performance
● Enhance the overall user experience

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure,  alteration, or destruction. However, no method of transmitting information over the Internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention
We retain personal information only as long as reasonably necessary to:

● Provide requested services
● Maintain business records
● Resolve disputes
● Enforce our agreements
● Comply with legal, accounting, or regulatory requirements

When information is no longer needed, we will securely delete or dispose of it where reasonably practicable.

9. Your Privacy Rights
Depending on your state or country of residence, you may have certain privacy rights, including the right to:

● Request access to your personal information
● Request correction of inaccurate information
● Request deletion of personal information where permitted by law
● Request information about how your data is used
● Withdraw consent where applicable

To exercise any applicable privacy rights, please contact us using the contact information on our website.

10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete that information.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of websites that we do not own or control. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised Effective Date. Continued use  of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact Wishful Hauling Logistics using the contact information provided on the Wish2Haul website. We are committed to protecting your privacy and handling your personal information responsibly.